Distance Sales Agreement

Article 1 – Parties

1.1. Seller
Company Title: Gözde Atlı Doğramacıyan
Address: Teşvikiye Mah. Av. Süreyya Ağaoğlu Sk. Lofça Palas No:31 A Şişli İstanbul
Phone: +90 533 314 14 00
Email: gozdeatlifinejewelry@gmail.com
Tax Number: 1030314665

1.2. Buyer
Name - Surname/ID No:
Address:
Phone:
Email:

Article 2 – Subject

The subject of this agreement is to define the rights and obligations of the parties in accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts regarding the sale and delivery of the product ordered by the BUYER electronically from the website www.gozdeatli.com, with the qualities and sales price specified below.

The BUYER agrees that they have all preliminary information about the name, title, full address, phone, and other contact information of the seller, the basic characteristics of the goods subject to sale, the total price including taxes, payment method, delivery conditions and costs, and have confirmed this information electronically before placing the order.

Article 3 – Product/Payment/Delivery Information

The type and kind, quantity, brand/model, sales price, payment method, the person to whom the product will be delivered, the delivery address, invoice information, and shipping costs of the product(s) purchased electronically will be specified below. The person invoiced must be the same as the person placing the order. The information below must be complete and correct. The BUYER accepts responsibility for any damages arising from incorrect or incomplete information.

The SELLER reserves the right to verify the accuracy of the information provided by the BUYER if necessary. If there is a problem with the processing of the order, the SELLER will contact the BUYER. If the BUYER cannot be reached, the SELLER may suspend the order for 15 days. If the BUYER does not contact the SELLER within this time, the order will be canceled.

Purchased Products
Name, Code: ... pieces
Total Sales Price: ... USD ($)
Payment Method: Credit Card/Bank Transfer (EFT)
Person to be Delivered:
Delivery Address:
Person/Company to be Invoiced:
Tax Office:
Tax Number:
Shipping Fee: ... TL

Article 4 – Agreement Date and Force Majeure

The date of the agreement is the date the BUYER places the order.

Events beyond the control of the parties that prevent one or both of the parties from fulfilling their obligations under the agreement, or events that make it impossible to fulfill these obligations on time, shall be considered as force majeure. In the case of force majeure, the parties will be exempt from their obligations. If the force majeure continues for 30 days, each party has the right to terminate the agreement unilaterally.

Article 5 – Rights and Obligations of the Seller

5.1. The SELLER agrees and undertakes to fulfill the obligations assigned to it under this agreement in accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, except in cases of force majeure.

5.2. The SELLER is not responsible for price errors resulting from system malfunctions. The BUYER cannot claim rights from the SELLER due to promotional, pricing, or system errors caused by illegal interventions on the website.

5.3. Payment can be made via credit card or bank transfer on the website. Orders will be processed after the necessary amount has been charged to the credit card or transferred to the SELLER’s bank account.

Article 6 – Rights and Obligations of the Buyer

6.1. The BUYER agrees to fulfill the obligations assigned to them under this agreement and to make the payment as specified.

6.2. The BUYER confirms that they have read and understood the preliminary information form and relevant procedures on the website, including information on the product, its price, withdrawal rights, and other matters.

6.3. In case of returning the product, the BUYER agrees to return the product in its original packaging and without any damage.

Article 7 – Order/Payment Procedure

The order is completed when the total amount of the products added to the shopping cart is confirmed. No shipment will be made without payment approval.

If there is any issue or problem with the payment, the BUYER will be notified by phone or email. The order will only be processed after the credit card payment has been successfully charged or the bank transfer has been received.

In exceptional cases, if the ordered product is out of stock or cannot be supplied, the BUYER will be informed, and with their approval, an equivalent product will be sent or the order will be canceled.

Article 8 – Delivery Procedure

Delivery:

The delivery time starts after the order confirmation email is sent, and the agreement is concluded. The delivery period is 7 days. This period may be extended up to 10 days with prior written notice to the BUYER.

Products will be sent to areas where the courier company does not provide home delivery services as a "phone notice" service.

In areas where the courier company only delivers once a week, or in cases of incorrect or incomplete shipping information, or due to social events or natural disasters, delays may occur. The BUYER cannot hold the SELLER responsible for such delays. If the product is to be delivered to a person or organization other than the BUYER, the SELLER is not responsible for any extra shipping costs arising from the delivery being refused by the recipient or due to incorrect shipping information. If the product is not delivered to the customer within the specified days, the BUYER must report the delivery problem immediately to gozdeatlifinejewelry@gmail.com.

Damaged Package:

If the package is damaged, it should not be accepted, and a report should be prepared with the courier company. If the courier claims the package is not damaged, the package should be opened in the courier's presence to check for any damage, and a report should be prepared if necessary. Once the package has been accepted by the BUYER, the courier company is considered to have fulfilled its responsibilities. If the package is not accepted and a report is made, the situation should be reported to the SELLER as soon as possible with a copy of the report.

Article 9 – Return and Right of Withdrawal

The BUYER has the right to withdraw from the contract within 14 days from the date of delivery of the product. The shipping costs for returning products are the responsibility of the BUYER. The right of withdrawal cannot be exercised for custom-made products or for earrings due to hygiene reasons.

If the BUYER exercises the right of withdrawal, the product and invoice must be returned. Once the product and invoice are received by the SELLER, the product price will be refunded to the BUYER within 10 days.

The general return period for any erroneously purchased product is 14 days. Products that have been opened, used, or damaged cannot be returned. Returns must be made with the original packaging.

Article 10 – Warranty

Products are guaranteed for 1 year against any manufacturing defects if used according to the instructions. The warranty only covers manufacturing defects; it does not cover damages caused by misuse, damage during transportation, or user errors.

Article 11 – Privacy

The personal information provided by the BUYER under this agreement will be kept confidential by the SELLER and will not be shared with third parties. Payment information will only be used for processing the payment and will be securely deleted after the transaction is completed. Credit card information is never stored.

Article 12 – Jurisdiction

In case of any disputes arising from this agreement, the Consumer Arbitration Committees up to the value announced by the Ministry of Industry and Trade will have jurisdiction. For disputes exceeding this value, the Istanbul Consumer Courts will have jurisdiction.

By completing the order, the BUYER agrees to all terms of this agreement.